Serving Windermere, the Lake District and surrounding areas
How we collect and use your personal information, and your rights under UK data protection law.
This Privacy Policy explains how Lakes Construction collects, uses, stores and protects your personal information when you visit our website, submit an enquiry or request a quotation or appointment. We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Lakes Construction provides building, construction and property improvement services. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
When you submit an enquiry or request a quotation, we may collect your name, telephone number, email address, town, postcode, property address, the service you are interested in, your preferred appointment date and time, and any additional information you include in your message.
When you use our website chat assistant, we may process the messages you enter and the responses generated by the assistant. If you use the assistant to request an appointment, the information you provide may include the details needed to arrange that appointment.
When you browse our website, our hosting provider may collect technical information, including your IP address, browser type and the pages you access. This information may be recorded in server logs to help maintain website security and performance.
We use your personal information to respond to enquiries and quotation requests, arrange appointments, discuss potential building projects, provide information about our services, operate and maintain our website and chat assistant, protect our website against misuse and security threats, and maintain appropriate business records.
Where applicable, we process your information because it is necessary to take steps at your request before entering into a contract, to pursue our legitimate interests, or to comply with legal obligations. Where consent is required, such as for certain cookies or embedded third-party content, we will request your consent before processing the relevant information.
Our website may provide a chat assistant to answer general questions about Lakes Construction and our services. Messages entered into the assistant may be processed by an artificial intelligence service to generate responses. Please avoid entering sensitive personal information into the chat.
The assistant provides general information only. Any prices, timescales, planning information or other project details should be confirmed directly with Lakes Construction before you rely on them.
If you use the assistant to request an appointment, the information you provide may be processed to respond to your request and arrange the appointment. Information entered into the assistant may be handled according to the privacy terms of the relevant service provider.
We do not sell your personal information. We may share information with service providers where necessary to operate our website and business, including website hosting and technical support providers, email and communication service providers, artificial intelligence service providers used by the website chat assistant, and third-party services you choose to access through our website.
We may also disclose information where required by law or where necessary to protect our legal rights. Third-party providers may process information under their own privacy policies or under arrangements established with Lakes Construction, depending on the service concerned.
Some third-party service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that suitable safeguards are in place where required.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects and meeting legal obligations.
Enquiries that do not result in work may be retained for an appropriate period before being securely deleted. Records relating to completed projects may be retained for the period required by applicable tax, accounting and contractual obligations. Technical server logs are retained in accordance with the relevant hosting provider’s retention practices and our security requirements.
Under applicable UK data protection law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your information in certain circumstances, request restriction of processing, object to certain types of processing, and request the transfer of information you have provided where the right to data portability applies. You may also withdraw consent where processing is based on consent.
To exercise your rights, please contact Lakes Construction using the contact details on our website. We will respond within the timeframe required by applicable law. You can manage cookie preferences through the cookie settings available on our website, where provided.
If you have concerns about how we use your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
Website: https://www.lakesconstruction.co.uk/
Telephone: 07712 269388
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation. The latest version will be published on this page.
Last updated: 27 October 2026